Payment / Shipping

Shipment: Shipping is at the risk of the customer. Goods lost or damaged during transport will only be replaced by us on the basis of a new order against calculation of the currently valid prices. We only take out insurance against damage in transit if expressly requested by the customer and for his account to the best of our judgement. Deviations from the delivery note or the invoice must be reported in writing immediately after receipt of the goods.

Delivery time: The delivery time is calculated from the day of the order confirmation until dispatch from the factory. Compliance with them presupposes that the customer has fulfilled his contractual obligations, in particular the agreed terms of payment and that all documents to be supplied by the customer have been received in good time. Unforeseen obstacles - regardless of whether they occur in our plant itself or at our subcontractors - such as: cases of force majeure, political influences, strikes, rejects or other delays in the completion of essential delivery parts through no fault of our own, general difficulties in procuring materials for the industry, others Malfunctions, delays in transport release us from adhering to the agreed delivery times. In such cases, the delivery time will be extended appropriately. The supplier is also not responsible for the aforementioned circumstances if they occur during an already existing delay in delivery. The customer is not entitled to compensation if the delivery time is exceeded. 

Prices: The prices are ex works and do not include packaging, freight, postage and value insurance. The same applies to partial deliveries and express shipments. Packaging and shipping are done to the best of our judgement, but without any obligation. 

Terms of payment: Payments are to be made in EURO without any deductions free to our payment office in accordance with the agreed terms of payment. Orders with a net value of less than € 100 will be charged a €20 processing fee. In the event of late payment, interest will be charged at the rate charged by our bank for credit claims, subject to the right to claim further damages. The withholding of payments or offsetting due to any counterclaims by the customer are excluded. We reserve ownership of the delivered goods until the purchase price has been paid in full, including interest and the costs of any legal action, including against third parties. When asserting the retention of title, we are entitled to charge an additional flat-rate fee of 10% of the sales price in addition to the proven expenses. Deliveries to companies unknown to us are only made if the amount is sent in advance. In the event of suspension of payment or bankruptcy of the customer, the purchase price claim is due immediately.