Terms of service

Dispatch:
Dispatch takes place at the customer’s own risk. Goods lost or damaged during transport will only be replaced against a new order at current prices. We will only arrange insurance to cover transport damage costs on customer request and at his / her cost if we have been expressly ordered to do so. If there are any deviations from the delivery receipt or invoice, we must be informed in writing immediately.


Terms of delivery:
The delivery date becomes be valid from the day of acknowledgement of the order until the shipment has taken place ex-works. The customer is obliged to fulfil all terms within the contract, especially those concerning the agreed terms of payment and our punctual receipt of all necessary documents sent by the customer. Unforeseen circumstances, irrelevant of whether they are caused by our factory or by one of our suppliers - such as natural disasters, political influences, strikes, or other occurrences not caused by us, the production of essential parts, general difficulties in the provision of material, other disturbances and delays in shipment " will release us from keeping to the agreed terms of delivery. In such cases, the delivery date will be extended accordingly. The above-mentioned circumstances do not need to be defended by us, even if they occur during an already-existing delivery delay. The customer has no rights to claim compensation in the case of a delayed delivery.


Prices:
Prices are valid ex works, and do not include packing, freight charges or insurance. The same applies to partial deliveries and express shipments. Packing and shipment take place at our best judgment but without liability.


Terms of payment:
Payments are to be settled in Euros without any discount from our payments office as agreed in the terms of payment. Orders less than 100 Euro will be invoiced with a 20 Euro service charge. In the case of overdue payments, we are obliged to charge interest according to our bank’s current rate, under reservation of the enforcement of further damages. The deferment of or reductions in payments due to customer claims is not permitted. Supplied goods remain company property until payment has been settled in full, including interest rates and any costs incurred as a result of legal tracing, also that of third parties. When enforcing our property rights, we reserve the right to charge an additional 10% of the expenses without proof of further costs incurred. Supplies to unknown companies will only be carried out against payment in advance or cash on delivery. Should the customer be bankrupt or insolvent, the value of the goods must be paid at once.